Terms of Service

1. Acceptance of Terms

By accessing or using the Renke platform ("Service"), operated by ABODigital (Pty Ltd) ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

1.1 Agreement Scope

• These Terms apply to all users of the Renke platform
• Additional terms may apply to specific features or services
• These Terms constitute a legally binding agreement between you and ABODigital (Pty Ltd)
• By using our Service, you represent that you are at least 13 years old

1.2 Modifications

We reserve the right to modify these Terms at any time. We will notify users of material changes through our website or email. Continued use of the Service after changes constitutes acceptance of the new Terms.

2. Platform Usage

2.1 Service Description

Renke provides information about South African public transport options, including:

• Route information for taxis, buses, and trains
• Fare estimates and pricing information
• Location-based transport search capabilities
• Community-contributed transport data
• Tools for reporting and improving transport information

2.2 Permitted Use

You may use our Service for:

• Finding and comparing public transport options
• Contributing accurate transport information to help other users
• Reporting outdated or incorrect information
• Personal, non-commercial use of transport data

2.3 Account Registration

While many features are available without registration, creating an account allows you to:

• Contribute transport data and route information
• Save your preferences and search history
• Report issues and track their resolution
• Receive updates about routes you've contributed to

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3. User Conduct

3.1 Acceptable Behavior

As a member of the Renke community, you agree to:

• Provide accurate and helpful transport information
• Respect other users and maintain a collaborative environment
• Use the platform in accordance with applicable laws and regulations
• Report genuine issues and inaccuracies in good faith
• Respect intellectual property rights and privacy of others

3.2 Prohibited Activities

You agree not to:

• Submit False Information: Deliberately provide incorrect or misleading transport data
• Spam or Abuse: Submit excessive, repetitive, or irrelevant contributions
• Harmful Content: Post content that is offensive, discriminatory, or promotes illegal activities
• System Interference: Attempt to disrupt, hack, or compromise our platform security
• Commercial Misuse: Use our data for unauthorized commercial purposes without permission
• Impersonation: Misrepresent your identity or affiliation with transport operators
• Data Scraping: Use automated tools to extract large amounts of data without authorization

3.3 Enforcement

Violation of these conduct rules may result in:

• Warning and request for corrective action
• Temporary suspension of account privileges
• Permanent account termination
• Legal action where appropriate

4. Data Accuracy and Responsibilities

4.1 Community Contributions

Renke relies on community contributions to build comprehensive transport information. When contributing data, you:

• Warrant that the information you provide is accurate to the best of your knowledge
• Grant Renke a perpetual, royalty-free license to use and display your contributions
• Understand that your contributions become part of our public database
• Agree that contributions may be moderated, edited, or removed for quality assurance

4.2 Data Verification

While we strive for accuracy:

• All contributions are subject to review and verification by our moderation team
• We may request additional information or clarification for submitted data
• We reserve the right to reject contributions that don't meet our quality standards
• Users are encouraged to verify information with official transport operators

4.3 User Responsibility

5. Fair Use Policy

5.1 Personal Use

Our Service is intended for personal, non-commercial use. You may:

• Search for and view transport information for your personal travel needs
• Share individual route information with friends and family
• Use our data for academic research with proper attribution

5.2 Commercial Use

Commercial use of our data requires explicit permission. Contact us at support@renke.co.za for:

• Integration with commercial applications or services
• Bulk data access or API usage beyond personal limits
• Redistribution of our data in commercial products
• Partnership opportunities and data licensing

5.3 Rate Limits

To ensure fair access for all users, we may implement rate limits on:

• Number of searches per hour
• Data contributions per day
• API requests (if applicable)
• Bulk data downloads

6. Community Guidelines

6.1 Collaborative Spirit

Renke thrives on community collaboration. We encourage:

• Constructive Contributions: Share information that helps fellow commuters
• Respectful Interaction: Treat all community members with respect and courtesy
• Quality Focus: Prioritize accuracy and usefulness in your contributions
• Continuous Improvement: Help us identify and fix issues to benefit everyone

6.2 Conflict Resolution

If you encounter issues with other users or disagree with moderation decisions:

• Contact our support team for mediation
• Provide clear, factual information about the issue
• Remain respectful throughout the resolution process
• Accept final decisions made by our moderation team

7. Intellectual Property

7.1 Platform Content

The Renke platform, including its design, functionality, and original content, is owned by ABODigital (Pty Ltd) and protected by intellectual property laws.

7.2 User Contributions

By contributing content to Renke, you:

• Retain ownership of your original contributions
• Grant us a worldwide, royalty-free license to use, display, and distribute your contributions
• Warrant that you have the right to make such contributions
• Agree that contributions may be used to improve our services

7.3 Third-Party Content

Our platform may include content from third parties, including:

• Official transport operator information
• Government transport data
• Mapping and location services
• Community-contributed information

8. Limitation of Liability

8.1 Service Limitations

We provide our Service "as is" without warranties of any kind. We do not guarantee:

• Accuracy or completeness of transport information
• Availability or reliability of transport services
• Uninterrupted access to our platform
• Freedom from errors or technical issues

8.2 Liability Exclusion

To the maximum extent permitted by law, ABODigital (Pty Ltd) shall not be liable for:

• Travel delays, cancellations, or route changes
• Inaccurate fare information or pricing discrepancies
• Personal injury or property damage related to transport use
• Financial losses resulting from reliance on our information
• Indirect, consequential, or punitive damages

8.3 User Responsibility

Users are responsible for:

• Verifying transport information with official sources
• Making informed travel decisions based on current conditions
• Following safety guidelines and transport regulations
• Understanding that transport services may change without notice

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.1 Data Collection

By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

9.2 Cookie Usage

Our use of cookies and similar technologies is described in our Cookie Policy.

10. Termination

10.1 Termination by User

You may stop using our Service at any time. If you have an account, you may delete it by contacting us at support@renke.co.za.

10.2 Termination by Renke

We may suspend or terminate your access to our Service if you:

• Violate these Terms of Service
• Engage in prohibited activities
• Provide false or misleading information
• Abuse our platform or other users

10.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• Your account data may be deleted (subject to legal requirements)
• Previously submitted contributions may remain in our database
• These Terms will continue to apply to past use of the Service

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

11.2 Dispute Process

Before pursuing legal action, we encourage users to:

1. Contact our support team to discuss the issue
2. Provide detailed information about the dispute
3. Work with us in good faith to find a resolution
4. Allow reasonable time for investigation and response

11.3 Limitation Period

Any claims arising from your use of our Service must be brought within one (1) year of the date the claim arose.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and ABODigital (Pty Ltd) regarding your use of the Service.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.3 Assignment

We may assign our rights and obligations under these Terms to another entity. You may not assign your rights without our written consent.

12.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

13. Contact Information