Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name and email address when you contact us or contribute data
• Account Information: If you create an account, we collect your chosen username and password
• Communication Data: Messages you send through our contact forms or support channels

1.2 Transport and Location Data

To provide transport information services, we collect:

• Search Queries: Origin and destination locations you search for
• Location Data: Your current location (only with your explicit consent) to provide nearby transport options
• Route Contributions: Transport route information you voluntarily submit to help other users
• Usage Patterns: How you interact with our platform to improve our services

1.3 Technical Information

We automatically collect certain technical information:

• Device Information: Browser type, operating system, and device characteristics
• Usage Data: Pages visited, time spent, and interaction patterns
• IP Address: For security, analytics, and to provide location-relevant content
• Cookies: Small data files stored on your device (see our Cookie Policy for details)

2. How We Use Your Information

2.1 Service Provision

• Provide accurate transport route information and fare estimates
• Enable location-based search and nearby transport options
• Process and display community-contributed transport data
• Respond to your inquiries and provide customer support

2.2 Platform Improvement

• Analyze usage patterns to improve our services and user experience
• Identify popular routes and transport needs in different areas
• Develop new features based on user behavior and feedback
• Ensure platform security and prevent misuse

2.3 Communication

• Send important updates about our services or policies
• Respond to your contributions and feedback
• Provide technical support and assistance

3. Data Sharing and Disclosure

3.1 Public Information

Some information is made publicly available to serve our community mission:

• Route Contributions: Transport route information you contribute becomes part of our public database
• Aggregated Data: Anonymous, aggregated usage statistics may be shared to support transport planning

3.2 Service Providers

We may share information with trusted service providers who help us operate our platform:

• Google Maps: Location data for mapping and route calculation services
• Analytics Providers: Anonymous usage data for platform improvement
• Hosting Services: Technical data necessary for platform operation

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate potential violations of our terms of service

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security measures are regularly reviewed and updated
• Data Minimization: We collect only the information necessary for our services

5. Your Rights

You have the following rights regarding your personal information:

5.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and account information

5.2 Data Portability and Deletion

• Request a copy of your personal information in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for location data collection at any time

5.3 Communication Preferences

• Opt out of non-essential communications
• Choose how we contact you about platform updates
• Manage your notification preferences

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Information: Retained while your account is active and for 2 years after closure
• Route Contributions: Retained indefinitely as part of our public transport database
• Usage Data: Aggregated and anonymized after 2 years
• Communication Records: Retained for 3 years for support and legal purposes

7. Children's Privacy

Renke is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated policy.

10. Contact Information