Question 1

How does Renke calculate route prices?

Accepted Answer

Route prices come from community contributions and official transport operator data. Prices may vary based on time, season, and specific operators. We display the most recent and commonly reported fares to give you an accurate estimate.

Question 2

Why can't I find routes for my area?

Accepted Answer

Renke is continuously growing our coverage across South Africa. If routes are missing for your area, you can contribute information to help other travelers. When you search and don't find results, you'll see an option to add route information.

Question 3

How accurate are the travel times shown?

Accepted Answer

Travel times are estimates based on typical journey durations reported by the community and calculated using distance and average speeds. Actual travel times may vary due to traffic, weather, time of day, and route conditions.

Question 4

Can I use Renke offline?

Accepted Answer

Renke requires an internet connection to search for routes and get the most up-to-date information. However, you can bookmark frequently used routes or take screenshots for offline reference.

Question 5

Is Renke available in other languages?

Accepted Answer

Currently, Renke is available in English. We're working on adding support for other South African languages including Afrikaans, Zulu, and Xhosa in future updates.

Question 6

How are fare estimates calculated?

Accepted Answer

Fare estimates are based on community-contributed data and official transport operator information. We use the most recent and frequently reported prices to provide accurate estimates. Prices may vary between operators and can change based on fuel costs and other factors.

Question 7

Why do I see different prices for the same route?

Accepted Answer

Different taxi operators may charge different prices for the same route. Prices can also vary based on time of day, day of the week, or seasonal factors. We show you the range of reported prices to help you make informed decisions.

Question 8

How often are prices updated?

Accepted Answer

Prices are updated whenever community members contribute new information or when we receive updates from transport operators. We encourage users to report price changes to keep information current.

Question 9

Do prices include all fees and charges?

Accepted Answer

The prices shown are typically the standard fare for the journey. Some operators may charge additional fees for luggage, late-night travel, or other services. Always confirm the total cost with the operator before traveling.

Question 10

How can I add missing route information?

Accepted Answer

When you search and don't find results, you'll see an option to 'Add Route Information'. Fill out the simple form with route details including taxi rank name and price. All contributions are reviewed before being published.

Question 11

How do you verify contributed information?

Accepted Answer

All contributions are reviewed by our moderation team before being published. We check for accuracy, consistency with existing data, and ensure the information follows our community guidelines. Contributors may be contacted for clarification if needed.

Question 12

Can I update existing route information?

Accepted Answer

Yes! If you notice outdated prices or incorrect information, you can report issues through our 'Report Issues' page. You can also contribute updated information which will be reviewed and may replace outdated data.

Question 13

What information should I include when contributing?

Accepted Answer

When contributing route information, include the exact taxi rank name, current fare, and any relevant notes about operating hours or conditions. The more accurate and detailed your contribution, the more helpful it is to other travelers.

Question 14

Do I get credit for my contributions?

Accepted Answer

While we don't currently display individual contributor names for privacy reasons, every contribution helps build a better transport network for all South Africans. We're grateful for all community participation in improving Renke.

Question 15

How accurate is the route information on Renke?

Accepted Answer

We combine official sources with community contributions to provide the most accurate information possible. While we strive for accuracy, transport information can change frequently. We recommend verifying important details with transport operators when planning critical journeys.

Question 16

What should I do if I find incorrect information?

Accepted Answer

Please report any incorrect information through our 'Report Issues' page. Include details about what's wrong and, if possible, the correct information. This helps us maintain accuracy for all users.

Question 17

How do you handle conflicting information?

Accepted Answer

When we receive conflicting information, our moderation team investigates by checking multiple sources and may reach out to transport operators for verification. We prioritize the most recent and frequently reported information.

Question 18

Can I trust the safety information provided?

Accepted Answer

Safety information is based on community reports and available data. While we work to provide accurate safety insights, conditions can change rapidly. Always use your judgment and stay aware of your surroundings when traveling.

Question 19

The website is loading slowly. What can I do?

Accepted Answer

Slow loading can be caused by poor internet connection or high server traffic. Try refreshing the page, clearing your browser cache, or switching to a different network. If problems persist, contact us at support@renke.co.za.

Question 20

Search results aren't showing up. How do I fix this?

Accepted Answer

Make sure you've entered valid location names or addresses. Try using different spelling or more specific location details. If you're still having trouble, the route might not be in our database yet - consider contributing the information.

Question 21

The map isn't displaying correctly. What's wrong?

Accepted Answer

Map display issues can be caused by browser compatibility or internet connectivity problems. Try using a different browser, enabling location services, or refreshing the page. Ensure JavaScript is enabled in your browser.

Question 22

Can I use Renke on my mobile phone?

Accepted Answer

Yes! Renke is designed to work on all devices including smartphones and tablets. The website automatically adapts to your screen size for the best mobile experience.

Question 23

How do I report a technical problem?

Accepted Answer

You can report technical issues through our Contact page or email support@renke.co.za. Include details about your device, browser, and what you were trying to do when the problem occurred.

Question 24

Do I need to create an account to use Renke?

Accepted Answer

No account is required to search for routes and view transport information. You can contribute data and report issues without creating an account, though we may ask for contact information for follow-up purposes.

Question 25

What personal information does Renke collect?

Accepted Answer

We collect minimal personal information. When you use our search function, we may temporarily store your search locations to improve results. Read our Privacy Policy for complete details about data collection and usage.

Question 26

How is my location data used?

Accepted Answer

Location data is used only to provide relevant search results and improve our service. We don't store precise location data permanently or share it with third parties. You can disable location services in your browser if preferred.

Question 27

Can I delete my contributed data?

Accepted Answer

Contact us at support@renke.co.za if you want to discuss removing data you've contributed. Note that removing widely-used route information may impact other users, so we handle these requests on a case-by-case basis.

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